Frequently Asked Questions

Got Questions? We've Got Answers.

Everything you need to know about our repair process, pricing, warranty, and more.

How do I get a repair quote?
Simply message us on WhatsApp or Instagram with your device model and a description of the issue. We'll give you a free, honest quote within minutes — no obligation to proceed.
Do you come to me, or do I bring the device to you?
We're flexible! Contact us to arrange the most convenient option for your situation. We'll sort out the logistics when you message us.
How fast do you respond to messages?
We typically respond on WhatsApp within 5 minutes during working hours. Even outside hours, we'll reply first thing the next morning.
Is the diagnosis really free?
Yes, 100% free. We diagnose your device, identify the exact problem, and give you a full quote — all at no charge. You only pay if you decide to go ahead with the repair.
What areas in Lebanon do you serve?
HannaTech serves all of Lebanon, including Beirut, Tripoli, Sidon, Jounieh, Baabda and the Bekaa Valley. We are a mobile repair service with no fixed storefront.
Why choose HannaTech for phone repair in Lebanon?
HannaTech is a trusted phone and laptop repair specialist serving all of Lebanon. Customers choose us for same-day service, free upfront diagnosis, quality replacement parts, a 1-year warranty on repairs, and fast WhatsApp support that replies within minutes. Every repair is handled personally — not by a large impersonal chain.
Do you offer same-day phone and laptop repair?
Yes. Most phone hardware repairs — screen, battery, and charging port — are completed the same day, often within a few hours. We serve customers across all of Lebanon and reply on WhatsApp within minutes.
How long does a screen replacement take?
Most screen replacements are done within 1–2 hours, depending on the device model and parts availability.
How long does a battery replacement take?
Battery replacements typically take 30–60 minutes for most phone models. We test battery capacity before and after every replacement.
Can you do same-day repairs?
Yes! Most phone hardware repairs (screen, battery, charging port) are completed the same day, often within a few hours.
Can you repair water-damaged phones?
Yes, we can attempt water damage repair. Success depends on the extent of the damage and how quickly the device was brought in. We'll diagnose it first and give you an honest assessment.
What if you can't fix my device?
If we can't fix your device after inspection, there is no charge for the diagnosis. We'll give you an honest assessment and explain your options.
Do you offer a warranty?
Yes. All repairs come with a 1-year warranty on parts and labor. If something fails, we fix it — no arguments.
How much does a phone screen repair cost in Lebanon?
Pricing depends on your exact device model and the part required, so we give you a free, exact quote upfront before any work begins — with no hidden fees. Message us on WhatsApp with your phone model and we'll reply within minutes. You only pay if you approve the quote.
Do you back up data before a repair?
Yes. For repairs that may affect data (like formatting or software flashing), we back up your data first. We can also perform a standalone backup service before any repair.
Is my personal data safe?
Absolutely. We never access your personal data. Your privacy is respected at every step of the repair process.
Which phone brands do you repair?
We repair iPhone (all models), Samsung Galaxy, Huawei & Honor, Xiaomi/Redmi/POCO, OnePlus, Oppo, Realme and more.
What laptop issues can you fix?
We handle laptop formatting, Windows 10/11 installation, virus and malware removal, PC speed optimization, data backup and migration, driver installation, and full system diagnostics.
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